NIN Information Center

Y'ello!

Welcome to MTN NIN Information Center where you can get all the information you need about your NIN.

Get up to N10,000 airtime bonus to call friends and family when you submit your NIN.

You can start by clicking on any of the three (3) options below!

FAQs

Frequently Asked Questions

Q: What is NIN?

A: The National Identification Number (NIN) is the unique number which identifies you as a Nigerian and is issued to you upon enrollment by NIMC (The National Identity Management Commission). It is used to match your biometric data and other details in the National Identity Database during verification and authentication.


Q: What is the importance of this number?

A: The NIN is used to tie all records about an individual into the National Identity Database and is also used as a valid means of establishing or verifying individual identity


Q: How do I register for NIN?

A: You can register at the nearest MTN enrolment centre via https://nin.mtnonline.com/enrolment-centres or any NIMC enrolment center at https://nimc.gov.ng/nimc-enrolment-centres


Q: How do I confirm my NIN number?

A: You can check your NIN Slip, it has your 11 Digit Number at the top left corner, on the second row. You can also dial *346# and press 1 to retrieve your NIN.


Q: What are the requirements for enrolment?

A: All you need is a valid Government issued ID card and BVN if you have one


Q: What if I do not have a Government issued ID card?

A: You can provide the following:

• Certificate of origin

• Attestation Letter from a prominent ruler in your community

• Birth certificate or declaration of Age

• Attestation from a religious/traditional ruler

• NHIS card

• Government Staff ID card

• Tax clearance certificate


Q: I understand that the Federal government has extended the deadline for NIN enrolment and update?

A: Kindly check the NIMC website for more information on the new deadline.


Q: I registered my SIM with National ID card and my NIN is on the national ID. Do I still need to link my number

A: Yes, you need to link your NIN with your number. Please dial *785*Your 11 digit NIN# from the phone number you wish to link. You can also download MyMTN App and follow the NIN banner to submit your NIN details in the app. Kindly note that the NIN you submit to us is subject to further verification by NIMC.


Q: Will I be charged for checking my registration status on *346#?

A: Yes, You will be charged N20 when they dial *346#.


Q: I got an error when I dialed *346#, does it work on all networks?

A: Yes, the USSD code works for all networks. For further clarifications on your registration status, please send an email to NIMC Customer Service- customercare@nimc.gov.ng . You may also visit the nearest MTN enrolment centre via https://nin.mtnonline.com/enrolment-centres or any NIMC enrolment center at https://nimc.gov.ng/nimc-enrolment-centres


Q: I have lost my NIN slip, how can I obtain another one?

A: Sorry about the loss of your NIN slip. Please visit any bank around you, pay a token of N500 through REMITA, provide your REMITA Teller to any ERC near you and request for a NIN slip print.


Q: Will my line be blocked if my NIN is not captured?

A: According to the NCC directive, telecoms subscribers yet to register for NIN and those yet to link their NIN to their lines will be disconnected if not done within the stipulated period.


Q: How will I know if my number is already updated with my NIN?

A: Once you have submitted your NIN, MTN will send a confirmation message of the status of your submission


Q: My SIM was registered with my Voter’s card, and not National ID card. Am I going to be affected?

A: Regardless of your SIM Registration which you did in the past, this directive is to all citizens and legal residents of Nigeria who are telecoms subscribers. Your NIN must be paired with your SIM Registration details, within the stipulated period. You can register at the nearest MTN enrolment centre via https://nin.mtnonline.com/enrolment-centres or any NIMC enrolment center at https://nimc.gov.ng/nimc-enrolment-centres/


Q: How do I get notified when my NIN is ready after enrolment?

A: The National Identity Management Commission (NIMC) will communicate this to you after your enrollment.

Q: I have a NIN. What next should I do?

A: Please provide us with your NIN, for further validation with NIMC. You can do this easily in one of these 4 ways:

1. Dial *785*Your11 digit NIN# free of charge and following the prompts.

2. You can also submit your NIN to us on MyMTN app. To download the app, text ‘MYMTN’ to 5018

3. Visit https://nin.mtnonline.com

4. Text NIN-your 11 digit NIN to 785 and send e.g: type NIN-12345678999 as a text message, and send to 785.

After your NIN has been submitted, we will begin the process of verification with the NIMC. If your NIN is verified, we will link it to your MTN SIM registration, and you may not need to do anything further. If it is not possible to verify the NIN you have submitted, then you may need to visit an enrolment Centre, in person.

We shall provide further information on the status of your NIN verification once received from NIMC.


Q: I can see my NIN on my phone after dialing *346#, will my line still be blocked?

A: Your line will only be blocked if you do not link your retrieved NIN with your registered MTN number. Once you confirm your NIN by dialing *346#, Dial *785*Your 11 digit NIN# from the phone number you wish to link. You can also download MyMTN App and follow the NIN banner to submit your NIN details in the app. Kindly note that the NIN you submit to us is subject to further verification by NIMC.

All Customers are obligated to submit their NIN to their service provider; once the NIN you have submitted has been verified successfully with NIMC, your verified NIN will be linked with your SIM registration.

According to the NCC directive, the numbers of customers who are yet to register for NIN will be disconnected if not linked to a NIN by the end of the stipulated period.


Q: I have more than one phone number, how do I link them?

A: You need to link your NIN to each phone number. There are 4 options to doing this:

1. Dial *785*Your11 digit NIN# free of charge from each number, and following the prompts.

2. You can submit your NIN to us on MyMTN app. To download the app if you don’t have it already, text ‘MYMTN’ to 5018 or visit the Google Play or Apple App Store.

3. Visit https://nin.mtnonline.com

4. Text NIN- your 11 digit NIN to 785 and send e.g: NIN-12345678999 to 785.


Q: How do I link my data SIM with my NIN? Do I need to remove the SIM, insert it to another phone then dial *785#?

A: Yes, kindly remove the SIM from your device and insert to a mobile phone. Then dial *785# to submit your NIN details.
OR
Option 1: Submit the NIN using the MTN NIN link

1. Open a browser and type https://nin.mtnonline.com/

2. Fill in details and click Submit

3. When asked to for OTP follow the steps below to retrieve your NIN:

Retrieving your OTP from your HyNetflex device

1. Connect to your HyNetflex

2. Open a browser and type in 192.168.0.1 in the address bar to log into the device admin portal

3. Enter admin as the password and click Login

4. Click on the SMS icon and go to the most recent SMS to retrieve OTP

5. If Inbox is full at 100 messages, kindly delete messages so that the OTP message can be received.

Retrieving your OTP from your MiFi device

1. Connect to your MiFi

2. Open a browser and type in 192.168.8.1 in the address bar to log into the device admin portal

3. Enter admin as username and admin as the password and click Login

4. Click on the SMS icon and go to the most recent SMS to retrieve OTP

5. If Inbox is full at 100 messages, kindly delete messages so that the OTP message can be received.


Q: Can I enroll NIN for my spouse?

A: No, you cannot. Everybody is to enroll for their NIN individually. It is a personal Identity number.


Q: Will my bank account be blocked if my line is not linked to NIN?

A: No. Only SIM cards/phone lines that are not linked with their registered owner’s National Identity Number (NIN) will be blocked.


Q: How can my relatives abroad get NIN?

A: Please click on www.nimc.gov.ng/diaspora for details of diaspora enrollment centres.


Q: I am a foreigner that works in Nigeria and I do not have resident permit, how do I get my NIN?

A: Legal residents in Nigeria can obtain NIN.


Q: I am a foreigner and I have a work permit I don’t have NIN but I have an MTN SIM. What do I do?

A: Foreign nationals who are legal residents in Nigeria are can enroll for NIN at the nearest MTN enrolment centre via https://nin.mtnonline.com/enrolment-centres or any NIMC enrolment center at https://nimc.gov.ng/nimc-enrolment-centres/

Q: What is the procedure if the line is registered with an organization’s name?

A: Please contact the Corporate Account Officer for more information.


Q: Why are our lines and other services, being treated separately from other MTN customers?

A: The regulator, NCC instructed all operators to treat corporate accounts as such, due to the multiple phone numbers and we have received interim measures on NIN linkage for businesses.


Q: What do we need to do to avoid disconnection of our corporate lines and what is the deadline for this?

A: You would be required to assign a Telecoms Master to represent your company with their own NINs. Please ensure this is done within the stipulated period announced by NIMC.


Q: Who is a Telecoms Master?

A: Telecoms Master is and must be an Executive Management staff of your company, who will be the primary contact between you and MTN. In the absence of that person, a secondary/operational Telecoms Master who must be at Manager/Assistant Manager/Supervisor level who will have the primary Telecoms Master’s delegation of authority to manage your organisation’s telecoms account.


Q: What is required of these Telecom Masters?

A: Your designated Telecoms Masters are expected to submit the following for NIN linkage:

1. Their NINs.

2. A formal authorization letter nominating them (primary & secondary/operational), stamped and signed off by two (2) company representatives: C-Level Directors, CEO, or Board member. One (1) Director’s NIN should be provided as well.

3. Letter of Indemnity signed by the primary Telecoms Master

4. A comprehensive list of assigned users with the following details:

• Names (First and Last)

• Gender

• Assigned & alternate phone numbers (on your account)

• Individual NINs.


Q: We have other categories of services such as Vehicle Tracking and POS Terminals. How do we capture such numbers?

A: Regarding SIM Cards used for IoT service (POS, Car Tracking, Metering, etc.), the Telecoms Master (primary or secondary depending on the rules stated above), will need to provide his/her NIN alongside a comprehensive list containing assigned SIMs and category of IoT service e.g. POS, Car Tracking, etc.


Q: Who do we reach out to in case we have issues regarding this process?

A: A: Our Customer Support Partners and Enterprise Helpdesk (call 08031021600 or email es.service@mtn.com) are also on hand to support your Telecoms Master through this process.

Q. Who is eligible for the Customer Incentive for NIN Submission Offer?

A. All MTN customers who are yet to submit their National Identity Number (NIN) on their MTN lines will be eligible for the airtime bonus. Eligible customers will receive the airtime bonus based on their spend band.


Q. How can I submit my National Identity Number (NIN) on my line?

A. Simple, you can submit your National Identity Number (NIN) for FREE by dialling *785*Your NIN#.


Q. How will I check the status of my National Identity Number (NIN) submission?

A. You will be able to check the status of your National Identity Number (NIN) submission via the following channels for FREE:

  • USSD: Dialling *785*3#
  • SMS: Sending NIN to 785

Q. Great! What do I need to do to access the airtime bonus?

A. Easy, the airtime bonus has already been credited to your line. So, all you need to do is, submit your National Identity Number (NIN) and once your NIN has been linked to your line, you will be able to access the airtime bonus.


Q. Will I get any message once my National Identity Number (NIN) has been linked to my line?

A. Yes, you will receive a message informing you that you can now access the airtime bonus.


Q. How will I check my NIN Incentive Airtime Bonus?

You can check your airtime bonus at any time by dialling:

  • *556#
  • *559*64#

Q. What is the validity of the NIN Incentive Airtime Bonus?

A. The NIN Incentive Airtime Bonus will be valid for 7 days from the day the NIN is successfully linked to your line.

Example: If your NIN is successfully linked on 7th September, your bonus will be valid from 7th -14th September.

PLEASE NOTE: Any unused bonus will NOT roll over but will expire and be cleared on the day of expiry.

Q. What activities can I perform with my NIN Incentive Airtime Bonus?


A. You will be able to perform the following activities with the airtime bonus;

  • National Calls @N24 (40K/sec)
  • National SMS @N12
  • Data Browsing @N15/MB

PS: The bonus CANNOT be used for International calls & SMS, roaming services, Share N’ sell OR to purchase bundles, VAS etc.


Q. Which account will be charged first, the NIN Incentive Airtime Bonus or my Main Account?

A. Your national calls, SMS, data browsing will be deducted first from the NIN Incentive Airtime bonus account, after which subsequent charges will be deducted from other bonus/bundle/main accounts as applicable.

However, for YafunYafun and BetaTalk customers, first 1-minute call of the day will be deducted first from your main account, after which subsequent charges will occur from your NIN Incentive Airtime bonus/other airtime bonus/bundle/Main account as applicable.

Q: What is Corporate NIN - SIM Harmonization?

A: This is the NCC approved process of linking corporate customers’ SIM cards to their NIN (National Identity Number).

Q: What are the requirements for a corporate NIN - SIM Harmonization?

A: The requirements are:

• Telecom Master Authorization Letter

• Indemnity form

• List of other Users and their NIN

• Corporate Affairs Commission document (applicable to customers not listed on Nigeria Stock Exchange)

• TIN (applicable to customers not listed on Nigeria Stock Exchange)

• Legal Instrument of Establishment (applicable to MDAs, Government agencies).

Q: Who signs the Letter of Authorization?

A: Two C-Level Officers


Q: Who signs the Indemnity Form?

A: The Primary Telecom master


Q: Is the Tax certificate of an individual acceptable?

A: No. Only Tax Certificate and/or TIN of the corporate organization is acceptable


Q: Who performs the corporate SIM registration?

A: The Primary Telecom master


Q: What documents are required for the corporate SIM registration?

A: The below documents are required for the registration of New customers

• Telecom Master Authorization Letter

• Indemnity form

• List of users and their NIN

• CAC document (applicable to customers not listed on NSE)

• TIN (applicable to customers not listed on NSE)

• Legal instrument of Operation (applicable to MDAs, Government agencies).


Q: Who is a Primary Telecom Master (TM)?

A: The minimum executive management level staff who shall bear the authorized responsibility for MSISDNs acquired by the corporate organization and provide the operational primary NIN representation.


Q: If I, as an executive management staff of a corporate organization, link my NIN to the company lines as Pry Telecoms Master, will the staff have access to my NIN when they dial *346# or the retrieval code?

A: No. Staff will only have access to their personal NIN enrolled with their MSISDN


Q: Who is a Secondary Telecom Master (Operational TM)?

A: A staff of a corporate customer who is responsible for the operational running of the corporate account based on authorization by the corporate entity.
The primary Telecom master can delegate operational activities to a secondary TM. This individual must also be nominated via an authorization letter from the business.


Q: Is it compulsory to have an Operational Telecom Master?

A: No. This is optional for the corporate entity


Q: Must an account have a Telecom Master?

A: Yes.


Q: Must the Corporate – Individual accounts have a Telecom Master?

A: Yes. However, individual registration of lines shall be required.


Q: As the Primary Telecom Master, what are my responsibilities/ liabilities?

A: The Telco Master’s responsibilities shall include the following:

• Shall take responsibility for all SIM cards issued to His/Her organization by the Mobile Network Operator and to notify the MNO of any missing/ lost/ damaged/ misplaced SIM card within 6 hours of loss of SIM.

• Irrevocably undertake to protect and put in place adequate measures to secure and back-up all data processed or stored in the SIM Cards.

• Notify Mobile Network Operators (MNO) within 24hours of any change in Telecommunication master/company representative with a replacement of the referenced Telecom Master

• Undertake to ensure that the SIM cards and any other communication services provided by Mobile Network Operators (MNO) will be used solely for intended purposes only and will not be resold, redistributed, abandoned, or utilized for any antisocial activities including but not limited to acts of terrorism, economic sabotage, activism, unrest, propaganda and so on.

• Irrevocably undertake to indemnify MNOs and hold it harmless from and against all cost (including without limitation legal fees and expenses, claims, losses, liabilities, damages and proceedings) whatsoever that the MNO may suffer or incur or that may arise as a result of  a breach of any of this undertakings.

• MNOs may continue to rely on this Indemnity Form and the Authorization Letter from the Enterprise Customer unless and except to the extent that authorization is revoked or modified by subsequent authorization from the Enterprise Customer and duly communicated to the MNO.


Q: Is the Operational TM required to perform corporate SIM registration?

A: No


Q: Can the Primary TM delegate the Operational TM to do the corporate SIM registration?

A: No


Q: As a company, we want individual users to link their NIN, without providing a telecom master's NIN. Will our lines be barred? Can we still get our full range of corporate services and swaps?

A: The Lines will not be barred but for any service that requires government validation, corporate process will not apply.


Q: Will the Primary TM go to an MNO’s service Center for the corporate SIM registration?

A: The Primary TM shall go to any of their MNO’s approved service center for the corporate SIM Registration.


Q: How will NIN be linked to lines used for Internet Of Things/Telemetry services (M2M, POS etc.)?

A: Only the Primary TM’s NIN will be linked to lines used for Telemetry services. The lines are the corporate IoT lines. Also, for this category, the Secondary NIN is not required.


Q: What are the other requirements for IOT/Telemetry services aside the Primary Telecom Master NIN linking to all SIMs?

A: SIM security protocols shall be implemented on the Internet Of Things (IOT) SIM profiles to ensure that SIMs can only be used for point-to-point data services specific to the URL the corporate Internet Of Things customer is using. All other services shall be barred.


Q: What happens to the NIN linked to a line by a user upon exit from the company?

A: For cases where the SIMs are retained by the corporate entity, the primary and secondary NINs will be delinked. The secondary NIN can be changed severally if the is a change in the users. In this instance, a new NIN-SIM harmonization will also be required.


Q: Can a user visit any Mobile Network Operator (MNO) Service Center for a SIM swap?

A: Yes. However, this must be requested through the primary/secondary TM


Q: How will a corporate SIM swap request be handled?

A: Corporate SIM swap request shall be attended by respective MNOs upon completion of the SIM – NIN harmonization for corporate accounts.


Q: How can I as a staff of a company check if my NIN is linked to the company?

A: Staff of a corporate entity can engage their TMs to validate NIN linking status.


Q: How can I unlink my NIN when I exit the company?

A: The request should be channeled through the TM who submits a formal request to the MNOs


Q: Must individual NIN and Telco master NIN be provided for every swap?

A: Yes


Q: How secure is the storage of NIN details being provided to the Telecoms companies?

A: The data is stored in compliance with applicable data storage and protection standards.


Q: As a staff who intends to exit my place of employment, would I be able to de-link my NIN from the Company’s records with the telecoms service provide. If yes, how long would it take?

A: The request should be channeled through the TM who submits a formal request to the MNOs


Q: What procedure will it take to unbar a line if it is not currently linked as no staff is using the line?

A: Where applicable, primary and secondary NIN will be cascaded on the line. The secondary NIN will be validated, and line will be unbarred.


Q: Whose secondary NIN is required for SIMs used on Desk phones and customer care help lines in an organization?

A: The NIN of the head of department shall be linked to the SIMs.


Q: What happens to customers who do not want to link their personal NIN to lines used temporarily for daily operations e.g., Traffic Managers, Road Safety Officers etc.

A: The NIN of the head of department shall be linked to the SIMs.


Q: We have devices that are used at our offices/branches and not assigned to a particular person. Can the TMs NIN suffice as secondary NIN?

A: The NIN of the head of department shall be used as secondary NIN in this case.

Q: Some of our devices are used as stopgap and we do not have a permanent secondary user. Whose Secondary NIN do we present?

A: The NIN of the Head of Department shall be linked to the SIMs in this case.


Q: Our devices are used for data only services and not voice. Do we still require providing Secondary NIN?

A: Yes. Only corporate IOT services do not require secondary NIN.


TERMINOLOGIES:

NIN - National Identification Number

SIM - Subscriber Identity Module

NCC - Nigerian Communications Commission

CAC - Corporate Affairs Commission

NSE - Nigerian Stock Exchange

MDA - Ministries, Departments & Agencies

TIN - Tax Identification Number

PRY - Primary

TM- Telecom Master

MNO - Mobile Network Operator

IOT - Internet Of Things